Our solutions are based on proven, powerful and flexible technology. This enables us to build/customise solutions to match your needs now and in the future. Features of our systems include (but are certainly not limited to) the following:

  • Voice mail – for individuals and groups/departments
  • Voice mail to email – have your voice mail messages delivered via email
  • DDI/DID – external numbers routed to individual extensions or groups. Can also be used for targeted marketing campaigns
  • Ring groups – defined as required
  • Call pickup – can be limited to groups or departments
  • Conferencing – individual extensions, meeting room conference phones and remote parties
  • Call recording
  • Least cost call routing
  • Time based call routing
  • Call queues – including customisable announcements
  • Automatic call distribution
  • Interactive voice response (eg. press “1 for sales”, “2 for support”)
  • Music on hold
  • Mobile phone integration
  • Remote working
  • Remote offices
  • Integration with third party SIP trunks (we don’t tie you in)
  • Listen and whisper (for contact centre training/quality monitoring)

Our SynCT phone systems are able to integrate with your CRM or customer contact management system. The list of supported systems includes Microsoft CRM and Outlook but we can work with other systems as well. Please contact us to discuss your specific needs even if you have a different platform since we will probably be able effect a level of integration.

If you can’t see what you are looking for please contact SynCT. We can heavily customise systems to match your specific requirements.